We accept returns within 30 days of delivery for unused items in original packaging.
Return window and condition
Returns are accepted within 30 days from delivery. Items must be unused and in their original packaging.
Return shipping costs
For change-of-mind returns, the buyer pays return postage. If you received a defective or incorrect item, we’ll cover return postage after approval.
Refunds
Refunds are initiated 5–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
How to start a return
Contact us at support@fretavine.store or +1 405 328 4088 with your order details. You can also use our contact form. Please review our cancellation policy if your order hasn’t shipped yet.